BFCM is a few weeks out. For most DTC brands, support tickets spike through Black Friday and keep climbing into December. It's also when the question of seasonal hires comes up, and new agents take weeks to train.
Before you hire, try Evo AI. We're giving a handful of Shopify DTC brands Evo AI free for two months, covering BFCM and the December returns rush.
What does Evo AI do?
Evo AI sits in front of your helpdesk and resolves tickets before they reach your team. At The Beard Struggle, it resolved 70 to 80% of customer queries. You keep the helpdesk you already use, so there's nothing to migrate.
For brands already on Blotout, it can also see the browser profiles in your ID graph, so it knows your visitors from day one.
Nothing for your team to build
Evo AI learns from your past tickets and your policies. An engineer from our team sets it up and runs the test with you on your real questions. When Evo AI isn't sure of an answer, it passes the ticket to your helpdesk. Nothing goes live until you give the green light.
Why run it now
A test in a quiet month won't show how Evo AI copes with peak volume. Running it through BFCM shows how much of the spike it takes off. You'll see whether it handles your volume before you lock in December hires, and if it doesn't, you stop the trial.
Getting a slot
Slots are limited. Drop an email to rehan@blotout.io and he'll walk you through it.
